Return - Refund & Cancellation

Som Kilim Pillows Return - Refund & Cancellation Policy


Cancellation:

It is possible to cancel an order that has not yet shipped.

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Product with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your credit card account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@somkilimpillows.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item,

send us an email at support@somkilimpillows.com and send your item to:

Som Halı İmalatı Kollektif Şirketi (attn. Menderes Somyurek)

Organize Sanayi Bölgesi 8. Cadde No: 8, 38070 Melikgazi Kayseri - Turkey.

Shipping

To return your product, you should mail your product to:

Som Halı İmalatı Kollektif Şirketi (attn. Menderes Somyurek)

Organize Sanayi Bölgesi 8. Cadde No: 8, 38070 Melikgazi Kayseri - Turkey..

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We can’t guarantee that we will receive your returned item.